How do I manage my pledge?
Once you make a pledge, the green "Back this Project" button becomes a blue "Manage Pledge" button. Simply click on the blue button, then you will be able to adjust your pledge level. Last updated: Fri, Apr 19 2013 8:59 am EDT
How do stretch goals work?
Now that we've reached our funding goal, we will be creating a variety of additional rewards and add-ons that the increased funding will allow us to produce. Each stretch goal will have a specific funding level that we must reach in order to "unlock" the stretch goal. Once the stretch goal is unlocked it is available to the backers. Last updated: Fri, Apr 19 2013 9:03 am EDT
What types of stretch goal are there?
Purchase Add-ons: These are optional units that you can add to your existing pledge. If you want to receive a unit that is an Add-on, click the blue "Manage Pledge" button in the top right of your Kickstarter page. Increase the amount of your pledge by the value of the Add-on(s) you wish to receive. At the end of the Kickstarter, we will send out a survey asking you which Add-ons you want your pledge monies to go to. For Example: If you are pledging for Battle Cry ($140) plus want the Destroid Pack ($20) and the Gnerl Fighters ($20) you would increase your pledge to $180 (140+20+20). Bonuses: Bonuses are game pieces added to your pledge level entirely free of charge. These Bonus game pieces that will allow you to marshal larger armies for your games. Every Bonus stretch goal will note which pledge level is receiving them. Battle Cry and Gloval's Report will receive 1x copy of all unlocked Bonus stretch goals. Showdown will receive 2x copies of all unlocked Bonus stretch goals. At the time of this posting we have already unlocked one Bonus stretch goal, the Veritech Valkyries (1 Veritech - All 3 modes). Plus we are on the cusp of unlocking a second, that will provide 3 more Bonus game pieces. Battle Cry and Gloval's Report will receive all 6 Bonus game pieces, and Showdown will receive 12. Upgrades: Upgrades are stretch goals that improve the entire product for everyone who has pledged for the upgraded item. Last updated: Fri, Apr 19 2013 9:03 am EDT
Will International Backers have to pay VAT/customs/additional taxes?
No. We have made an arrangement with a local vendor in the UK to ship your pledge rewards from there. This means that as a European Backer you will not be required to pay any additional VAT or import duties on your pledge reward. All that is required is the flat rate shipping fee based on your highest pledge level. We are currently working on an EU shipping solution that will make it so that backers do not have to pay additional fees. Once we have details finalized we will post an update. Last updated: Fri, May 3 2013 5:29 pm EDT
Why do I have to increase my pledge to receive the new unit Add-ons?
Since new units are products that are not included in the boxed game, their development and production was not included as part of the initial funding goal. Similar to how we needed to fund the development and production of the box game, these new units need to be funded for us to be able to create them at all. In many ways you can think of them as a mini Kickstarter of their own. The success of the Kickstarter is allowing us to expand the product beyond it initial scope. We need to reach the stretch goal in order to fund the new unit's creation. That is accomplished by backers increasing their pledge to receive these new expansion units. Last updated: Fri, Apr 19 2013 9:19 am EDT
Do international buyers have to increase their shipping for Add-ons?
No. There is only the single, flat cost for shipping, regardless of the number of Add-ons you purchase. Last updated: Fri, Apr 19 2013 1:30 pm EDT
Will you make "X" unit?
We have plans to make a large variety of units from the Robotech universe. It all depends on how well the Kickstarter goes. Different stretch goals provide the funding to be able to develop additional units. Last updated: Fri, Apr 19 2013 1:30 pm EDT
What type of plastic are the game pieces?
All plastic components will be ABS plastic, allowing you to use super glue or plastic glue for assembly. Last updated: Sat, Apr 20 2013 9:46 am EDT
Can I back multiple pledge levels?
Yes! Simply increase the amount of your pledge by the value of any additional pledges you want. At the end of the Kickstarter you can tell us how you would like your funds used. You may back multiples of the same pledge (e.g. two Showdowns). For Example: If you have already purchased Battle Cry ($140) but would also like to get Homecoming ($25) and A New Dawn ($15), simply increase your pledge to $180 (140+25+15). Last updated: Sat, Apr 20 2013 9:46 am EDT
How do I tell you which Add-ons and additional pledges I want?
At the end of the Kickstarter we will send you a Kickstarter Survey which you will use to tell us which Add-ons you wish to receive. We will also provide you with the option of using a pledge manager to further manage your add-ons. Last updated: Tue, May 7 2013 2:45 pm EDT
What are Kickstarter Exclusives
Kickstarter Exclusives are game pieces that will only be available through the Kickstarter and Conventions. Last updated: Wed, May 1 2013 9:18 pm EDT
Can I purchase more stuff after the Kickstarter ends?
You will be able to increase your pledge to receive additional items using the pledge manager after the Kickstarter ends. However, these funds will not help unlock stretch goals. Last updated: Wed, May 1 2013 9:18 pm EDT
Will there be units from Invid, Southern Cross, New Generation, etc?
The focus of this Kickstarter is on the Macross Saga. Based on its success we will look towards doing other eras of Robotech after launch. Last updated: Thu, May 2 2013 11:22 am EDT
Can I swap items for different ones?
No. All pledges are set based on a number of factors and makes it so swapping items would be difficult if not impossible depending on the requested swap. Last updated: Thu, May 2 2013 2:36 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.